💛 Honest policy

Refund & Cancellation

Last updated: April 2026
The short version: If a bundle isn't right for your child, email us within 7 days and we'll refund you — no questions asked, no hoops to jump through. After 7 days, we'll still try to help, we just might not be able to refund automatically.

1. Our refund promise

We want every purchase to feel worth it. If a bundle disappoints you — the content doesn't fit your child, the WhatsApp support wasn't helpful, or any other reason — we'd rather refund you than keep money for something that didn't work.

2. 7-day happiness guarantee

Every paid bundle comes with a 7-day happiness guarantee:

  • Email hello@chutkikiduniya.com within 7 days of purchase
  • Tell us your order ID (from the confirmation email)
  • You don't need to explain why, though feedback helps us improve
  • We'll process the full refund within 3 working days
  • Refund arrives in your bank/UPI account within 5–10 working days (depending on your bank)
What "7 days" means exactly: 7 calendar days from the moment your payment succeeded, not 7 days from when you downloaded anything. If you bought a bundle on the 1st at 3 PM, you have until the 8th at 3 PM to request a refund.

3. After the 7-day window

After 7 days, we handle refund requests case by case. Generally:

  • If the bundle has a technical defect (broken PDFs, missing content) → full refund, always
  • If you accidentally purchased twice → we'll refund one
  • If you used the content extensively but now want a refund → usually we can't refund, but tell us what went wrong
  • If your circumstances changed (child outgrew the bundle, etc.) → we may offer bundle credit instead

We're small and we read every email. Tell us what's wrong, we'll figure it out together.

4. What you get after a refund

  • Access to the refunded bundle is removed from your account
  • Previously downloaded PDFs stay on your computer (we won't remote-wipe them)
  • Your access to the WhatsApp group for that bundle ends
  • Your account and other purchases are unaffected
  • You can still use the free sheets library forever

5. Subscription services (when they launch)

Currently not available — we may launch a subscription service (Magic Pass) in Phase 2.

When live, subscriptions will follow these rules:

  • You can cancel anytime from your dashboard — takes effect at the end of the current billing period
  • Cancelled but still paid? You keep access until the period ends. No pro-rata refunds for partial months/years.
  • New subscribers: 7-day happiness guarantee applies to your first month as well
  • Annual subscriptions: first 14 days refundable pro-rata

6. How refunds are processed

  • UPI payments: refund goes to the same UPI ID. Arrives within 5–7 working days depending on your bank.
  • Credit/debit cards: refund goes to the same card. Arrives within 7–10 working days depending on your card-issuing bank.
  • Net banking: refund goes to the same bank account. Arrives within 5–10 working days.
  • If the original payment method is no longer active (expired card, closed account), we'll issue a bank transfer to an account you provide. Same timeline.

7. Things that are NOT refundable

  • Free sheets — they're free. Nothing to refund. 😄
  • Bundles purchased more than 7 days ago, where no technical defect exists
  • Services you've already fully consumed (e.g., a 1-on-1 call with Chutki that already happened)
  • Custom work or personalized requests, once delivered

8. Chargebacks

If you're unhappy with a purchase, please email us first — we almost always resolve it faster than a chargeback. Filing a chargeback through your bank without contacting us first may result in your account being suspended until the dispute is resolved, since banks often freeze the funds.

9. Questions

Refund-related questions? Email us at hello@chutkikiduniya.com with your order ID. We respond within 24 hours on weekdays.

This policy is part of our Terms of Service. See also our Privacy Policy.